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RETURNS POLICY

I have a claim or concerns regarding the shipping status
Whoops! This is not a return … but it is usually the first place we all look at. Please, contact us through the general purpose form you can find in the Contact area (you will find at the website footer).

Can I cancel the order?
Yes. You can cancel your order at no cost as long as we have not delivered the order to the courier (be careful, we are very fast!).
We will refund you immediately and, depending on your bank, it can take up to 10-14 days (normally it takes much less).

How long do I have to make an exchange or return?
You have 30 calendar days from the moment you received the parcel or gift card.

Can I exchange or return any item?
Yes. There is no problem as long as the products are in perfect condition, have not been used and keep their original packaging. We will review them as soon as we receive them.

How is the return process?
If you want to return your order from Spain (Peninsula and Balearic Islands) or Portugal, and you have paid the shipping costs when placing the order, we will take care of it. If your order is eligible for free shipping, we will deduct the return shipping (€3.90) from the refund.

In case you are in a different location than the ones mentioned, please the return the items to the address indicated below. We are not responsible for the possible loss, so we recommend sending through a carrier with tracking number.
The Cool Bottles Company SL
Calle del Vidrio 3, Nave 3
03690 San Vicente del Raspeig, Alicante
Spain
Phone: +34 965 461 044

On the other hand, if the error has been ours and we have sent you a wrong product or the same one is broken or damaged, we will replace it free of charge.

How can I make an exchange or return?
Fill in the form at the bottom of this page. Indicate your order number and the reason for the return and tell us from where do you want to send the order back.

Where can I find my order number?
You can find it in all notifications received by email.

Can I keep the original item after requesting a change?
No. Before sending the replacement product, we must receive the original item.

How and when will I receive the refund amount?
You will receive the amount through the same payment method used in your purchase. We will process it as soon as possible, but depending on your bank it can take up to 10-14 days (it usually takes much less).

Devoluciones

“Nosotros, la empresa (The Cool Bottles Company SL), cuidaremos con mimo la información que nos facilitas. Queremos que estemos en contacto a través de una newsletter vía correo email, enviarte publicidad que creemos interesante para ti e invitarte a eventos organizados por la empresa. Cuidaremos y conservaremos los datos hasta que nos solicites lo contrario. No cederemos tus datos a terceros salvo que legalmente tenemos que hacerlo. Y, por supuesto, tienes derecho a obtener confirmación sobre si en la empresa estamos tratando tus datos personales, y podrás acceder, rectificar o solicitar la eliminación de los mismos cuando ya no sean necesarios para el objetivo por el que nos los distes”

RETURNS

“We, the company (The Cool Bottles Company SL), will take care of the information you provide us. We want to be in touch through a newsletter via email, send you advertising that we think is interesting for you and invite you to events organized by the company. We will take care of and keep the data until you request otherwise. We will not transfer your data to third parties unless we legally have to do so. And, of course, you have the right to obtain confirmation as to whether we in the company are processing your personal data, and you can access, rectify or request the deletion of those data when they are no longer necessary for the purpose for which you gave them to us”

Cool Bottles - Tu botella de acero inoxidable
Botellas térmicas de acero inoxidable - Botellas personalizadas y reutilizables - Frío 36 horas Caliente 18 horas 🔥🧊 Más que una botella de agua: COOL BOTTLES 😎

We love to pamper you!

That simple

.
Botellas térmicas de acero inoxidable - Botellas personalizadas y reutilizables - Frío 36 horas Caliente 18 horas 🔥🧊 Más que una botella de agua: COOL BOTTLES 😎
That simple
.

SHIPPING POLICY

SPAIN & PORTUGAL– FREE from 19€. If the amount is less: 3,90€
Iberian Peninsula & Baleric Islands

CANARY ISLANDS – FREE from 39€. If the amount is less: 6,90€

EUROPE – FREE from 39€. If the amount is less: 6,90€
Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Russia, Serbia, Slovakia, Sweden, Switzerland, Turkey and the United Kingdom.

REST OF THE WORLD – FREE from 49€. If the amount is less: 9,90€
Australia, Brazil, Canada, China, Dominican Republic, Hong Kong, Israel, Lebanon, Malaysia, Maldives, Mexico, New Zealand, Saudi Arabia, Singapore, South Korea and the USA.

Orders shipped outside the European Union may be subject to import taxes, customs duties and fees applied by the destination country. We have no control over these charges, nor can we predict what they will be or any other additional charges applied by customs once all costs are fully known.

Additional charges for customs clearance should be covered exclusively by the recipient. In the event that the recipient refuses to pay the customs duties by preventing delivery of the order, we will make a partial refund that will never include the shipping costs accrued throughout the process (even if they were free initially) or any other additional charges applied by customs once all costs are fully known.

Usually, we ship your order on the same working day as long as the order is received before 3pm. Reference delivery times may change depending on the destination:
– SPAIN & PORTUGAL (Iberian Península): From 1 to 2 working days.
– CANARY ISLANDS & BALEARIC ISLANDS: From 2 to 4 working days.
– EUROPE: From 3 to 5 working days.
– REST OF THE WORLD: From 5 to 10 working days.

Rest assured that we will do our utmost to ensure that your order is delivered quickly.

TALK TO US!

We, the company (The Cool Bottles Company SL), will take care of the information you provide us. We want to be in touch through a newsletter via email, send you advertising that we think is interesting for you and invite you to events organized by the company. We will take care of and keep the data until you request otherwise. We will not transfer your data to third parties unless we legally have to do so. And, of course, you have the right to obtain confirmation as to whether we in the company are processing your personal data, and you can access, rectify or request the deletion of those data when they are no longer necessary for the purpose for which you gave them to us