CON LA COMPRA DE TU BOTELLA O TUMBLER ¡¡ENVÍO GRATIS!!
Cool Bottles Union Europea
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Política de devoluciones y reembolsos

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

POLÍTICA DE ENVÍOS

ESPAÑA y PORTUGAL – GRATIS a partir de 19€. Si el importe es menor: 3,90€
Península e Islas Baleares

ISLAS CANARIAS – GRATIS a partir de 39€. Si el importe es menor: 6,90€

EUROPA – GRATIS a partir de 39€. Si el importe es menor: 6,90€
Alemania, Austria, Bélgica, Chipre, Croacia, Dinamarca, Eslovaquia, Estonia, Finlandia, Francia, Grecia, Hungría, Irlanda, Islandia, Italia, Letonia, Lituania, Luxemburgo, Malta, Noruega, Países Bajos, Polonia, Reino Unido, Rusia, Serbia, Suecia, Suiza y Turquía.

RESTO DEL MUNDO – GRATIS a partir de 49€. Si el importe es menor: 9,90€
Arabia Saudí, Australia, Brasil, Canadá, China, Corea del Sur, Hong Kong, Israel, Líbano, Malasia, Maldivas, México, Nueva Zelanda, República Dominicana, Singapur y USA.

Los pedidos fuera de la Unión Europea pueden estar sujetos a impuestos de importación, derechos de aduanas y tarifas adicionales aplicadas por el país de destino. Nosotros no tenemos control sobre estos cargos, ni podemos predecir cuales serán.

Los cargos adicionales por el despacho de aduanas deben ser cubiertos exclusivamente por el destinatario. En caso de que el destinatario rechace pagar los derechos de aduana impidiendo la entrega del pedido, realizaremos un reembolso parcial que nunca incluirá los gastos de envío devengados en todo el proceso (incluso si fueron gratuitos inicialmente) ni cualquier otro cargo adicional aplicado por la aduana, una vez todos los costes se conozcan completamente.

Normalmente, enviamos tu pedido en el mismo día laborable siempre que el pedido se reciba antes de las 15 horas. Los tiempos de entrega de referencia varían dependiendo del destino:
ESPAÑA y PORTUGAL (Península): 1 o 2 días laborables.
ISLAS CANARIAS Y BALEARES: De 2 a 4 días laborables.
EUROPA: De 3 a 5 días laborables.
RESTO DEL MUNDO: De 5 a 10 días laborables.

Ten por seguro que haremos todo lo posible para aseguraros que tu pedido se entregue rápidamente.

¡HÁBLANOS!

“Nosotros, la empresa (The Cool Bottles Company SL), cuidaremos con mimo la información que nos facilitas. Queremos que estemos en contacto a través de una newsletter vía correo email, enviarte publicidad que creemos interesante para ti e invitarte a eventos organizados por la empresa. Cuidaremos y conservaremos los datos hasta que nos solicites lo contrario. No cederemos tus datos a terceros salvo que legalmente tenemos que hacerlo. Y, por supuesto, tienes derecho a obtener confirmación sobre si en la empresa estamos tratando tus datos personales, y podrás acceder, rectificar o solicitar la eliminación de los mismos cuando ya no sean necesarios para el objetivo por el que nos los distes”