Purchase conditions

This website is owned by The Cool Bottles Company SL. Hereinafter, coolbottlesco.com.

C.I.F.: B42582205. Calle Nieve, 13, 03006 Alicante, Alicante.

Customer Service Phone: 965 461 044. E-mail: somos@coolbottlesco.com

For more information on identification and privacy policy see the Legal Notice.

The conditions of sale set a legally binding agreement, protecting your rights as a customer and ours as a company.

It is very important that you read these conditions before making any payment.

Order

Placing an order on coolbottlesco.com implies acceptance of prices, product descriptions and general conditions of sale. Your commitment is to provide us with truthful and valid data such as your email address, postal address and other data necessary to correctly process your order and to be able to contact you if necessary. Otherwise, we will not be able to do so.

By placing an order at coolbottlesco.com you guarantee that you are fully authorized to use the debit or credit card you provide to make the payment. We may contact you to verify any of the information you have provided.

Order confirmation and invoice

Once the order has been placed and payment has been confirmed, we will send you a confirmation of your purchase by email.

If you would like to request an invoice, please let us know by sending an email to somos@coolbottlesco.com, including your order number.

Change of order or delivery information
If there is an error in the contact or delivery information that you have provided, please let us know so we can change it by sending an email to somos@coolbottlesco.com. Always include your order number.

Availability
Orders are subject to product availability: if there is a stock problem or any other problem, we will let you know when it will be available again. We will also offer you a product with the same characteristics and value.

In case you do not want to wait or the substitute product, we will reimburse you the total amount paid.

Delivery
Our commitment is to deliver the products in perfect condition at the delivery address you have provided. We will provide you with information so that you can track your order and delivery.

Withdrawal and modification of products
We reserve the right to withdraw any of our products from our website at any time, as well as to remove or modify materials or contents of the same, for any reason whatsoever, without prior notice.

Product Pricing
The prices of each product will be published at all times on coolbottlesco.com, including taxes. The price of shipping costs will be indicated at the final stage of the purchase process, when selecting the country or location of delivery. The price must be paid in full at the time of purchase.

Although we reserve the right to modify the price of the products for sale on coolbottlesco.com, the price we charge or refund you will be the price that was published on the product page at the time of purchase.

Payment
Payment of orders may be made by credit card or PayPal.

The charge on the card is made in real time through our payment gateway, once the veracity of the data has been verified by the corresponding financial institution. We will not be responsible in case the issuer of your credit or debit card does not authorize the payment.

Shipping methods and delivery times
You can find this information in our shipping policy by clicking here.

Cancellations, exchanges and returns
To exchange or return a product, please fill out the form in the "Returns" section of the website and we will offer you the solution that best suits your needs. Once the product is received, it will be checked to see its condition and a refund will be made.

You have a period of 15 days from receipt of the package or Gift Card.

Applicable law and jurisdiction
The customer and coolbottlesco.com shall submit to the courts of the city of Alicante (Spain).